Rugs ship within 5-6 weeks after an order has been placed. Once the item has been ordered, you will receive an automatic email and cancellation is not possible.

We want you to love your purchase, so if you are not completely happy when you receive your rug, you may return it to us within 15 days of receipt for a full refund or exchange – provided that the item is returned unused and in its original packaging with the original pole. Rugs that are damaged or soiled will not be accepted for return. We will not accept any returns of a rug pad underlay if it has been opened.

Returns are refunded in the original payment form for the merchandise price. If the inner pole is not returned with the rug, an additional $50 charge will apply. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. For international returns, we will not credit customs and duties paid on your order; this must be pursued by customers. Niubó is not liable for the loss of the item being returned.

The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.

Custom sizes sales are final. We do not offer refunds or accept exchanges.

If there is a problem with your order, contact us within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Please contact our Customer Care team at +1 424 3547413 or info@lauraniubo.com to assist you with your return or exchange.